商务英语情景口语100主题：02 Telephone Calls电话

小必为大家精选了商务情景口语，还附有听力哦，赶快来一听为快吧~

Dialogue 1
A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?
B:Hello.I would like to speak to your director of human resources, Ms. Jenkins, Please.

A:Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?
B:This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.

A:Thank you, Mr. Burton. Can you please hold for a moment? I'll check to see if she is available.
B:No problem.

A:I'm sorry, Ms. Jenkins is away from her desk. She has already left for lunch.
Would you like to leave a message for her?
B:Yes,please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today; she can reach me at my office number,635-8799.

A:I'm sorry, I didn't quite catch that, could you please repeat the number?
B:No problem, my office number is 635-8799,Tell her to ask for extension 31.

A:I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?
B:Yes,and I represent Milford Insurance.

A:I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.
B:Thank you very much.

Dialogue2

A:Hello,Pasadena Inn, this is Sandy, how may I direct your call?
B:I'd like to speak to someone about  A:I can help you with that. what date would you like to make a reservation for?

B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.
A:Oh,I'm sorry sir, I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, he makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?
B:When do you expect him back in?

A:He'll be out all afternoon, he might not be able to return your call until tomorrow, Will that be alright?
B:Yes.I suppose. My name is Sam Darcy. He can contact me at 660-843-3235 .

A:Could you please spell your last name for me?
B:Sure.It's D-A-R-C-Y.

A:Okay.Mr Darcy, and your phone number is 660-843-3233 ?
B:That's 3235.

A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.
reservations.

See more information, you can visit us

英语口语测试  http://www.spiiker.com/daily/
 
在线学英语口语 http://www.spiiker.com/english-plaza.jsp